Frequently Asked Questions

Our FAQ may help answer your questions 🙂

How do I contact you?

You can email us at gingerandholly@gmail.com

What are the delivery charges for orders?

All wall prints are send FREE, via Australia Post Express

Other parcels are sent on weight:
Small – from $9.40 (Via AusPost)

Which payment methods are accepted in the Online Shop?

We accept Mastercard, VISA, Paypal, Afterpay and ZIP.

How long will delivery take?

Wall Prints
Approx 2-4 business days via AusPost Express

Swaddles

Approx 2-4 business days via AusPost Express
Approx 5-10 business days via AusPost Standard

Where are you based? Can I pick up my order?

We are based in Canning Vale, a suburb of Perth in Western Australia.

We don’t offer pick up currently, however if you live in Canning Vale please enter the code CANNINGVALE at checkout and we will drop your order to your door for free.

What exactly happens after ordering?

We customise and/or print your wall prints. This takes 1 business day. Then we carefully package and post to you.

If you ordered a digital file, we customise the file then email it through to you.

Do I receive an invoice for my order?

Your invoice is emailed to you after you place your order. If you can’t find the invoice email, please check your “Spam” folder, or contact us so we can send it through again. 🙂